Privacy Policy for E-Flora

Effective date: April 27, 2026

E-Flora ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use the E-Flora mobile app.

1. Information We Collect

Depending on your use of the app, we may collect:

• Account information: name, email address, phone number, and profile details.
• Order information: products ordered, recipient details, delivery notes, and transaction records.
• Location information: delivery address and, with permission, device location used for delivery/map features.
• Device and usage information: app logs, device type, operating system, and diagnostic data.
• User communications: in-app chat messages between users, stores, and riders.

2. How We Use Information

• To create and manage user accounts.
• To process and fulfill flower orders and deliveries.
• To provide location-based delivery and map functionality.
• To provide customer support and service communications.
• To maintain app security, prevent abuse, and improve app performance.

3. How We Share Information

We may share information with:

• Stores and riders to fulfill and deliver your orders.
• Service providers that support hosting, analytics, notifications, and operations.
• Legal authorities when required by law or to protect rights and safety.

We do not sell personal information to third parties.

4. Data Retention

We keep personal data only for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

5. Your Rights and Choices

• You may request access, correction, or deletion of your personal data.
• You may disable location permissions in your device settings.
• You may uninstall the app at any time.

6. Security

We use reasonable technical and organizational safeguards to protect information. No method of transmission or storage is 100% secure.

7. Age Eligibility and Children's Privacy

E-Flora is intended for users aged 14 and above, including teens aged 14 to 17. E-Flora is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have privacy questions or requests, contact us at:
Email: seanmichaelcortezlazala@gmail.com